Privacy Policy
Privacy Policy
Welcome to G&G Marts Ghana. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit or make purchases on www.gngmarts.com (“Website”). By using our platform, you agree to the terms described in this policy.
1. Information We Collect
We may collect the following types of information when you use our website:
- Personal Information: Name, email address, phone number, delivery address, and payment details when you make a purchase or create an account.
- Account Information: Login credentials, preferences, and order history associated with your G&G Marts account.
- Technical Information: Device type, IP address, browser type, operating system, and pages you visit.
- Cookies and Tracking Data: Small files used to enhance your browsing experience, remember your preferences, and track website performance.
2. How We Use Your Information
Your personal data helps us improve our services and ensure smooth operations. We may use it for the following purposes:
- To process and deliver your orders efficiently.
- To verify your identity and maintain account security.
- To improve our products, website experience, and customer service.
- To send you order updates, promotional offers, and newsletters (you can opt out anytime).
- To prevent fraud, unauthorized access, or illegal activity on our platform.
- To comply with applicable laws and regulatory requirements in Ghana.
3. Sharing of Information
We respect your privacy and only share your information with trusted third parties when necessary:
- With logistics and delivery partners to fulfill your orders.
- With payment processors to securely handle your transactions.
- With service providers who help us maintain and improve our website.
- With government or regulatory authorities when required by law.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your shopping experience. Cookies help us remember your preferences, show relevant ads, and analyze website performance. You can manage or disable cookies through your browser settings, but some features may not function properly without them.
5. Data Security
We implement strong security measures to protect your personal information from unauthorized access, loss, or misuse. All payment transactions are encrypted and processed through secure gateways. However, no online system is entirely foolproof, and you share information at your own risk.
6. Data Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, or enforce our agreements.
7. Your Rights and Choices
As a user, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of inaccurate information.
- Withdraw consent for marketing communications at any time.
- Request that we stop using your data in certain ways, subject to legal requirements.
To exercise these rights, please contact us at /contact-us.
8. Third-Party Services
Our site may contain links to third-party websites or payment providers. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their respective privacy policies before providing any personal information.
9. Children’s Privacy
G&G Marts Ghana does not knowingly collect information from children under the age of 13. If we discover that such data has been provided, we will delete it immediately.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after updates constitutes acceptance of the revised policy.
11. Links to Related Policies
12. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out to us:
📞 +233-276-666-777
📧 support@gngmarts.com
🌐 www.gngmarts.com
Last updated: November 2025